Frequently asked questions

Welcome to the Constant Therapy FAQ where we share commonly asked questions and their answers.

Can I download Constant Therapy on a laptop or desktop computer?

Constant Therapy can be used on Chromebooks and Mac computers (2022 or newer), as well as tablets and smartphones. It is currently available only for iOS, Android, and Amazon Kindle Fire devices.

What devices are compatible with the Constant Therapy app?

To do your Constant Therapy exercises, you must download the Constant Therapy App on a compatible device.Tablets and smartphones with iOS, Android, and Amazon Kindle Fire operating systems are compatible. Currently, Constant Therapy is available on some but not all laptop and desktop computers. For example, Chromebooks & Mac computers (2022 or newer) are compatible, but Constant Therapy is not yet running on Windows 10 or 11.

Can I change the Constant Therapy speech and cognitive exercises that are automatically assigned to me?

Yes. You have two options for changing your activity plan. You can change it through Self-Guided Mode on your tablet or call our live support line (1-888-233-1399), and we can update the activity plan for you. Here are step-by-step instructions on how to access self-guided mode in the new Constant Therapy app:

1. Tap SETTINGS in the upper right corner of your Home page.
2. Tap the first option, USE SELF-GUIDED MODE.
3. In Self-Guided Mode, you can see the exercises that you are currently working on, as well as the entirety of our Constant Therapy exercise library. You can remove exercises from your current schedule, sort through over 85 of our available exercises, as well as adjust the difficulty level and repetition count of each exercise. 
4. When you have finished making changes, make sure to press the EXIT button. This saves your adjustments so that they are reflected in your therapy the next time you press START to begin your exercises.

As always, we are here to help! Please don’t hesitate to call our customer support team for further assistance at 1-888-233-1399.

What do I do if I see an error message when I open the Constant Therapy app?

Here are a few things to try if you encounter an error message:

1. We frequently add new features to Constant Therapy, so be sure to update your app version when prompted.
2. Please check to see if you are connected to the internet. You can do so by tapping our HELP button in the top left corner of the screen, then CHECK INTERNET CONNECTION. 
   1. If the message says you are not connected, please check your device’s internet settings. 
   2. If you are connected and still having trouble accessing your CT app, we recommend restarting your device to give your app a reboot.
   3. If you continue to receive an error message when opening CT, please call our Support Team directly at 1-888-233-1399 for further assistance.

How do I update to the latest version of the Constant Therapy app using an iPhone or iPad?

1. Go to the app store on your Home screen and tap UPDATES (bottom right)
2. Find the Constant Therapy app icon.
3. Click UPDATE. You may need to log in with your Apple ID during this process. 
4. Your app will now update. When it is complete, tap OPEN to begin working on your exercises again.

How do I update to the latest version of the Constant Therapy app using an Android device?

1. Tap on the Play Store icon.
2. Tap on the 3 horizontal lines next to the words GOOGLE PLAY in the white rectangle.
3. Tap on MY APPS & GAMES.
4. Locate the Constant Therapy app
5. Tap UPDATE on the right.
6. Your app will now update. When it is complete, tap OPEN to begin working on your exercises again.

Can I sign in from different devices with the same account (e.g., Android, Kindle, or iOS)?

Yes. You can download the Constant Therapy app on any of those devices and log in with the same credentials. There is no need to cancel your account to change devices. However, please keep in mind that you can only be logged into one device at a time. When you sign in on a new device, it will automatically log out of your account on the previous device. We recommend keeping your login information accessible if you plan to use Constant Therapy on multiple devices.

How can I pay for my Constant Therapy subscription?

To get started with a subscription, go directly to our website here https://app.constanttherapy.com/subscribe/ or call our live Support Team at 1-888-233-1399 between 9:00 a.m. – 7:00 p.m. ET, Monday through Friday – as they are always happy to assist you with getting started!

Can I use my health savings account (HSA) or flexible spending account (FSA) to pay for Constant Therapy?

Yes! To use your HSA/FSA account, go to our subscribe page here https://app.constanttherapy.com/subscribe/ and simply use your HSA/FSA card at checkout or you can pay with a regular card and reimburse yourself with your HSA/FSA funds afterwards. If you need any assistance subscribing to Constant Therapy using your HSA/FSA account, please call our live Support Team at 1-888-233-1399.

How do I reset my password?

To reset your password, click the link below, then follow the directions given:
https://constanttherapy.com/forgot-password. If you would like live assistance, call our live Support line at 1-888-233-1399.

How do I view my Constant Therapy progress report?

You can access your Constant Therapy progress report from the app or any web browser.

1. To access the report from a web browser, go to www.constanttherapyhealth.com/constant-therapy/ and click MY ACCOUNT. Once logged in using your Constant Therapy account login information, your report will show on the screen.  
2. To access the report from inside the app, open the Constant Therapy app and click SETTINGS (top right), then click ADVANCED MODE. Along the bottom of the screen, you will see three tabs: Summary, Tasks, and Reports. 
1. Summary gives a high-level view of your progress. 
2. Tasks show your current homework plan. 
3. Reports go into detail about your progress in each exercise. You have the option to change the date range and email this report.
3. Reports can also be accessed via the email that is sent to you each time you complete an exercise.

How does I get started with the Constant Therapy program?

Start by downloading the Constant Therapy app on the device you’ll be using to do your Constant Therapy exercises. 

Next, create an account by following the initial prompts to set up your profile. It then assesses your skills through a series of tasks designed to understand your strengths and areas of improvement. 

Based on this assessment, the program tailors exercises specifically to target your challenges, ensuring that the therapy activities are well-suited to your current level. As you progress, the Constant Therapy program automatically updates your exercises, and increases the difficulty level to provide you with an adequate challenge without causing frustration. This ensures a personalized learning experience that evolves with you.

Can my speech therapist or occupational therapist view my Constant Therapy exercises?

Yes! You can request that your clinician manage your therapy program by following the steps below:

1. Once logged into the app, tap SETTINGS in the top right hand corner.
2. Tap THERAPY SETTINGS and then tap ADD THERAPIST.
3. Enter your therapist’s email address,then type in how you want your name to appear on their list of clients. 
4. Tap DONE. 
5. Your therapist will then receive an email confirming your request to connect to their account.

What’s the best way to seek help when I have a question about my Constant Therapy speech and cognitive program? 

If you don’t see the answer to your questions here, we are a phone call or email away. Our Support team is here to help you get the most out of your therapy program. Call our team at 1-888-233-1399 during the hours of 9:00 a.m. to 7:00 p.m. ET, Monday through Friday. Or if you prefer, email the Support team at: support@constanttherapy.com.

Our Support representatives are trained to speak to people who are living with cognitive and language challenges, so never be nervous about calling the live support line for help.